If you are dissatisfied with any product, please reach out to our support department within 24 hours of receipt of delivery. Please contact us at support@zypfresh.com and describe and provide a photograph of the issue. A customer service associate will respond to your query and, depending on the circumstances, we will provide you a replacement, a full or partial refund of the purchase price for that product, or a full or partial credit of the purchase price for that product. We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit, or refund. Refunds are processed within approximately three business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.